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Need help? Try using Notion AI to ask questions about this how-to and find answers faster.

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Overview

The Founder Ratings feature helps you collect structured feedback from founders after mentorship sessions, right from Endeavor One. It simplifies how we gather insights on mentor effectiveness and gives a clear view of the value founders are getting.

You can trigger a feedback request with just one click. Founders receive a short survey via WhatsApp (preferred) or email, and you’ll see responses flow straight into Endeavor One, fully integrated with your meeting and the mentor profile.

This documentation shows you how to:

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1. 1. How does the new ratings workflow work?
   1. How to explain the rating flow to founders
   2. What are the rating questions?
   3. Who can see the rating responses?
2. 2. When can you trigger ratings?
3. 3. How to send ratings (via WhatsApp or Email)
4. 4. How to track rating status
   1. 24-Hour Blocking Logic
   2. Follow-up messages
5. 5. How to view responses
6. 6. How to edit responses </aside>

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FAQ - Answers to questions you may have

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Need Help? – Slack channel and support contact

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1. How does the new ratings workflow work?

The new ratings workflow allows you to choose which channel you prefer to use to send the rating survey. You can send it via WhatsApp, Email, or by copying the form link and sharing it through another channel of your choice.

• WhatsApp: The founder will receive the message through Endeavor’s official number. Our account is verified and passes all Meta security validations.
• Email: The email will be sent from the Endeavor One platform. You will be copied on the message, and the founder will receive a link to answer the rating survey.
• Copy Link: Copy the link to the form, and send it to your founder through an alternative channel.

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For Email and Copy Link, founders will not be required to do any login to complete the form.

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How to explain the rating flow to founders

Since this is a new process, we should give founders some context before sending ratings, especially when using the WhatsApp channel. We recommend the following approach:

When finalizing a meeting with the founder, take 2 minutes to explain the process and send the rating while you are still with them. You can say something like:

“We’re implementing a new way to collect feedback about our service using WhatsApp. I’m sending you the survey right now, it’s a quick message asking for feedback about this session, which you’ll receive via WhatsApp or email.

Your responses are anonymous to the mentor and will help us better support you and strengthen the network. It takes less than 1 minute to answer.

The feedback will be used internally to understand your satisfaction with our service, so it’s very important to us that you share your honest opinion.

What are the rating questions?

Founders receive the 3 questions below after the session. Independent of the channel you choose, the questions keep the same. Only the first question is mandatory.