How to: Collect Founder Ratings in Under 2 Minutes!

104 had ratings sent and 60 received responses from founders — a ~56% response rate via WhatsApp
In total, 40% of mentorship meetings had feedback, up from ~5% from before.
Teams gained clearer visibility into meeting quality, faster follow-ups, and stronger signals on mentor effectiveness.

“Response rates increased significantly. It’s now much easier to track feedback, and when we clearly explain why the survey matters to founders, we see a strong increase in both response volume and the quality of insights from mentorship sessions”

(Pilot program participant).

The 2-Minute Flow:

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To maximize response rates: Confirm the phone number and send the message while the founder is still with you in the meeting, or immediately after (even if the meeting isn’t yet marked as Completed)

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Set context with the founder explaining why their feedback is important
Open the meeting in Endeavor One
Click “Send Rating” next to the founder’s name
Choose which channel to send the rating through (WhatsApp preferred)
Confirm contact details (founder’s phone number) and click “Send Rating”

What to say to the founder:

“We’re testing a quick way to collect feedback on our mentorship sessions. I’m sending you a short survey right now via WhatsApp or email.

Your feedback is anonymous to the mentor and really helps us improve our support. It’s just 3 quick questions!”

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Tip to maximize response rates: Always explain what the rating is and how we will use the information. This incentivizes founders to respond and leave honest feedback.

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https://scribehow.com/viewer/Send_a_Whatsapp_Rating_on_Endeavor__7e-9ttvaTjul7XRcWEBvGA

https://scribehow.com/viewer/Send_the_rating_through_email_in_Endeavor_One__vQJFTeXVRBq3kmGIUU3hJQ

What does the founder receive and see?

Founders receive a short survey with 3 questions:

A 1–5 rating of the conversation (required)
Why they chose that rating
Any next steps Endeavor can help with

Mentors cannot see individual responses. Feedback is internal only.

https://scribehow.com/viewer/What_does_the_founder_receive_and_see__CtvqkIA8R-m8ZN4grCVrBg

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Good practice: Ask which channel the founder prefers to receive the rating. If WhatsApp isn’t getting responses, ask at the next touchpoint whether they’d prefer email instead.

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How to track rating status and follow-ups

You can track rating status from:

:endeavor_logo-mark_blackwhite: Endeavor One Meeting view – In the attendees tab, see the rating status for each attendee next to their name.
:slack: Slack – You'll receive a notification each time a founder responds to a rating for your meeting.

Follow-ups

WhatsApp follow-ups are automatic after 24 hours (enabled by default)
Only one follow-up is sent automatically. If you want to send more, do it manually.
Follow-up is canceled as soon as the founder answers any question

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Tip to maximize response rates: Enable automatic follow-ups, and if there’s still no response after that, send a manual follow-up to those who haven’t responded.

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Why is the Send Rating button disabled?

The founder received another rating request within the last 24 hours, and that rating is still in progress.
The meeting took place more than 30 days ago. In this case, you can use the Copy Link option and send the rating request through your personal number or email.

https://scribehow.com/viewer/Why_the_Send_Rating_button_may_be_disabled__MCPfqeE8SpCRSsejaT3YeA

Can I edit or input responses manually?

Yes — if you are:

The meeting owner, or
From the same office as the meeting owner

Edits are tracked and your name will appear on the response.

https://scribehow.com/viewer/How_to_edit_or_input_reviews_manually__CDLlFfmQRAmAUTGHGqyC_Q

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Where can I track all the rating responses from my office?

You can use the dashboard below and filter by your office to check how the rating responses is going on!

https://oneendeavor.lightning.force.com/lightning/n/Endeavor_Knowledge